Mayor Amy Shuler Goodwin received updates this morning as part of a continued proactive effort to ensure continued coordination, collaboration and communication between entities. Mayor Goodwin shared an overview of what she heard this morning.

“For the past couple of days, we have been working with our Refuse Department to troubleshoot how we could collect trash in the areas affected by the gas outage given the limited access our packer trucks would have to the area. This morning our refuse workers were out at 6 a.m. getting trash collected and moved to centralized areas accessible by our packer trucks. We really appreciate the hard work and flexibility of our refuse workers and the public works employees who pitched in to help this morning.

“Mountaineer Gas Company informed us this morning they have brought in 3 additional crews – bringing the total number of crews working on the West Side to 34.  These crews will be working through the weekend. And, as of this morning, gas service has been restored to 380 customers – with 90 others who are ready for inspection and reconnecting. 

“Our community partners continue to be critical to ensuring our West Side neighbors have heaters, blankets, meals, and other necessities. United Way of Central West Virginia and 211 fielded 92 calls, 4 texts, and walk-ins yesterday. The team continues make deliveries to those who cannot get out, and will be taking calls via 304.340.3500 and 211 throughout the weekend to address any needs in area affected by the gas outage. The folks at Bream Neighborhood SHOP have also been hard at work distributing blankets, heaters and providing folks a place to grab a hot shower and do laundry. KRT has also helped transport folks so they can get to one of our community centers to get a hot shower. 

“The American Red Cross Central Appalachia Region continues to work with the Charleston Fire Department to install of free smoke alarms in homes impacted by the gas outage as part of the American Red Cross Sound the Alarm initiative.  To date, they have served 87 people, installed 87 alarms, and made 39 homes safer. Folks who still need smoke alarms can call 304.340.3650 or visit Additionally, if folks need carbon monoxide detectors, they can call United Way of Central West Virginia at 304.340.3500 or 211.

“To report water outages, folks should call 1-800-685-8660 so that West Virginia American Water can put a service order into the system.

“For more information or additional resources, please visit If you know of an available resource, and don’t see it listed on the city’s website, please email or forward to any of the city’s social media pages.”