(Charleston, W. Va.) – Mayor Amy Shuler Goodwin shared updates (11/22) regarding the restoration of gas service to the West Side and resources for impacted residents as work continues through the Thanksgiving holiday.  

Wednesday’s updates included:

  • Mountaineer Gas Company (MGC) crews will continue working through Thanksgiving and the weekend. As of this morning, gas service has been restored to approximately 1,080 customers, and approximately 95% of the 46 miles of affected gas line.

         -  Residents will be seeing more crews going door-to-door through the weekend.
         - MGC shared, yesterday via press release, “as gas is being restored to the main gas lines, several hundred additional customers not previously reported as being affected by water in the mains have been identified. The initial estimated customer outage count reported was based on the assessment of the proximity of the water in the mains at that time.”
         - Additionally, MGC shared, “Depending on the amount of water in the customers lines, each customer will have different restoration requirements. Thus, restoration to individual customers will be a slow process to ensure the safety of the community.”  
         - Updates from MGC can be viewed at United Way of Central WV has fielded a total of 830 calls, 35 texts, dozens of emails and nearly 250 walk-ins since Monday, November 13. Together, United Way and Bream Neighborhood SHOP have distributed nearly 800 heaters and over 2,000 blankets.

           - The United Way team is available at 304.340.3500 and 211 to troubleshoot any needs – heaters, blankets, meal delivery, etc.—through Thanksgiving and the holiday weekend.  

The MLK, Jr and North Charleston Community Centers are open 9 a.m. – 9 p.m. for showers. Comfort kits (toiletries) provided by the American Red Cross and blankets are available at the centers. Nearly 120 blankets and more than 90 comfort kits have been distributed through the centers.

  The American Red Cross Appalachia Region, in collaboration with the Charleston Fire Department has served 207 people, installed 200 alarms, and made 90 homes safer.  Anyone needing a smoke alarm can call 304.340.3650 or visit

    The Charleston Fire Department has installed a total of 62 carbon monoxide detectors.  Anyone needing a carbon monoxide detector can call the United Way of Central West Virginia at 304.340.3500 or call 211.
    West Virginia Health Right has distributed 1,571 meals, 725 heaters, 500 electric blankets, 95 regular blankets, 508 cooking appliances, and 150 hats/gloves.
        WVHR will serve dinner and provide 2 days of food today (11/22) from 5P – 7P at 519 Central Avenue. WVHR will resume dinner service on Friday (11/24) from 5P – 7P through the weekend and into next week.  Supplies (blankets, heaters, cooking appliances) can also be picked up during this time.
    To report water outages, folks should call 1-800-685-8660 so that West Virginia American Water can put a service order into the system.

For more information or additional resources, please visit If you know of an available resource, and don’t see it listed on the city’s website, please email or forward to any of the city’s social media pages.