(Charleston, W. Va.) Mayor Amy Shuler Goodwin received updates this morning – Monday, November 20 – as part of a continued proactive effort to ensure continued coordination, collaboration, and communication between entities as work continues this week.

Monday’s updates included:

  • Mountaineer Gas Company (MGC) has 51 crews working (about 200 workers) on the West Side. As of this morning, gas service has been restored to approximately 750 customers. 
    • Gas service has been restored to approximately 80% of mains.MGC continues to purge water out of mains.
    • MGC is working to engage additional HVAC/plumbing crews to help get customers connected.
    • MGC continues to share safety information – including what to do if you smell natural gas, and making sure carbon monoxide detectors are working. 
  • United Way of Central WV has fielded a total of 731 calls, 32 texts, dozens of emails and over 120 walk-ins since Monday, November 13. The team delivered meals and heaters yesterday and plans to deliver meals again on Monday for any Mary C Snow student who could not get to the school.
    • The United Way team is available at 304.340.3500 and 211 to troubleshoot any needs – heaters, blankets, meal delivery, etc.
  • Bream Neighborhood SHOP is open today (11/20) from 1 p.m. to 4 p.m. for showers, heaters, blankets, and laundry.
  • The MLK, Jr and North Charleston Community Centers are open 9 a.m. – 9 p.m. for showers. Comfort kits (toiletries) provided by the American Red Cross and blankets are available at the centers
  • The American Red Cross Appalachia Region, in collaboration with the Charleston Fire Department (CFD) will be going door-to-door today to install smoke alarms. CFD will have carbon monoxide detectors, provided by Kanawha County, available for those who need one.  
    • Anyone needing a smoke alarm can call 304.340.3650 or visit
    • Anyone needing a carbon monoxide detector can call the United Way of Central West Virginia at 304.340.3500 or call 211.
  •  West Virginia Health Right will be serving hot meals at 519 Central Avenue today (11/20) from 5 p.m. to 7 p.m. In addition, meals will be served on Tuesday (11/21), and Wednesday (11/22) from 5 p.m. to 7 p.m. Folks will also be able to pick up supplies (blankets, heaters, cooking appliances) during this time.
  • To report water outages, folks should call 1-800-685-8660 so that West Virginia American Water can put a service order into the system.
  • For more information or additional resources, please visit If you know of an available resource, and don’t see it listed on the city’s website, please email or forward to any of the city’s social media pages.