COVID-19 Frequently Asked Questions

Are the City of Charleston and Kanawha County prepared for COVID19?

Yes, this is an evolving situation, we are planning and collaborating daily. Our emergency personnel continue to work at the highest level of service.

Can I get tested?

Most local health departments and private providers don’t have tests available. Limited testing is occurring when an individual has the following symptoms —fever of 100.4; coughing, shortness of breath and if you have traveled to an identified region of outbreak.

What if I have at least one of these symptoms?

You should always be aware of your health care and any condition you may have. Most of the symptoms can be treated at home with over-the-counter medications. If you have problems, call your health care provider for guidance. The Kanawha-Charleston Health Department has a hotline 304-348-1088. It is staffed 24 hours a day.

Should I go to an emergency room or my doctor’s office?

Call first. Explain your symptoms. Accept their guidance. They may have you come in, or they may prescribe therapies for home treatment. Many hospitals and health plans are addressing the outbreak through telehealth. Check with your provider.

How long do symptoms last?

Generally, 10-14 days.

I have a friend or family member in a hospital or nursing home. Can I visit?

Check with the facility. They have protocols in place to protect the health of their residents. It’s an emotional time, but the protocols are to protect everyone.

Can I eat out?

It is important to support our local businesses throughout this pandemic. Call your local restaurants and ask about their increased sanitation methods and their current social distancing policies. Some local favorites are encouraging take-out or delivery methods. Call or visit social media pages to find out the latest information about Charleston and Kanawha Valley restaurants and other small businesses.

How long is this going to last?

It’s important to remain vigilant, because we don’t know. Continue to stay informed and check on neighbors and family members.

Should I take this seriously?

Yes, however this is a time to keep informed, plan and prepare, and above all else, do not panic.